Can I customize the layout of my Orderize app as a client?

Yes, clients can choose from various app layouts to match their brand and user experience preferences.

What customization options are available for users within the Orderize app?

Users can select their preferred language and choose between different theme settings like light or dark mode for their convenience.

How do I place an order using Orderize?

After signing in, select your items, add any special instructions if needed, and confirm your order.

Is there a service fee for room orders?

Yes, a room service fee is applied to each delivery, the amount of which will be clearly displayed during the ordering process.

Can customers modify or cancel their order after placement?

Modifications or cancellations are not possible once the order has been placed.

Is there an option for contactless delivery?

Contactless delivery options are not available at this time.

Can I change the language settings in the Orderize app?

Users can easily change the app's language settings to their preference, ensuring accessibility for a diverse clientele.

Are there different themes available in the app for better visual accessibility?

The app offers theme options like 'Light' and 'Dark' to accommodate various visual preferences and improve accessibility.

How are payments processed in Orderize?

Payments are processed securely within the app using integrated payment systems like Stripe, PayPal, among others.

What are the transaction fees associated with Orderize?

Transaction fees vary based on the chosen payment processor and plan; specific details can be found on the pricing page.

Does the app support multiple payment methods?

Yes, the app supports various payment methods including credit/debit cards and mobile payment options.

How can I provide feedback about my Orderize experience?

Feedback can be given through the app or by contacting customer support via email or chat.

What do I do if I encounter a problem with my order?

If issues arise, you should contact customer support immediately, which is available via chat or email, with a commitment to respond within 48 hours.

Do you offer customer support through the app?

As of now, in-app customer support is not provided.

Are there options for customers to leave feedback on their orders?

Currently, we do not have a feature for customers to leave feedback directly through the app.

How can I track sales using Orderize?

Orderize provides a detailed analytics dashboard where you can track sales, including gross sales, tax, and discounts applied.

What insights can I gain about customer behavior?

The platform offers insights on customer ordering patterns, popular items, peak ordering times, and more.

Can I see real-time data on my orders?

Yes, Orderize's insights section updates in real-time, showing you the status of current orders and fulfillment stages.

How can I use analytics to improve my service?

Analytics can help you identify busy times, popular menu items, and average order values to optimize menu offerings and staffing.

Is there a way to track the performance of special offers?

Yes, you can track the performance of promotions and special offers through the analytics section to understand their impact on sales.

Can businesses access sales data and customer analytics?

Yes, businesses can access sales data and customer analytics via our back office platform.

What types of payment integrations does Orderize support?

Orderize supports various payment gateways like Stripe, PayPal, and others to process transactions smoothly.

Can Orderize integrate with my existing POS system?

Yes, Orderize offers integration with several POS systems and can work with you to create custom integrations if needed.

Are there any social media integrations available on Orderize?

Orderize allows for social media integrations such as Facebook login for a streamlined user experience.

How does the integration with Google Analytics work?

By integrating with Google Analytics, Orderize helps you track user engagement and behavior on your ordering platform.

Can I integrate third-party plugins into the Orderize platform?

Depending on the nature of the third-party plugin, Orderize may support integration to enhance the functionality of your service.

Are group orders supported?

Currently, group orders are not supported. Each order must be placed individually.

What is Orderize?

Orderize is a digital platform for contactless dining and service experiences, allowing guests in hotels and restaurants to place orders through their mobile devices.

How can I access Orderize's services in a hotel or restaurant?

Access is granted via scanning a QR code linked to your table or room, which opens the venue's custom app or web interface for ordering.