Here, you'll find answers to your most pressing questions about our service. Whether you're curious about how to use our app, payment options, or just looking for more information about what we offer, this section is your go-to resource. We're committed to ensuring a seamless experience for both our users and partner businesses, and this FAQ is a key part of that promise.
Explore the questions for insights and guidance as you navigate the Orderize platform.
Yes, clients can choose from various app layouts to match their brand and user experience preferences.
Users can select their preferred language and choose between different theme settings like light or dark mode for their convenience.
After signing in, select your items, add any special instructions if needed, and confirm your order.
Yes, a room service fee is applied to each delivery, the amount of which will be clearly displayed during the ordering process.
Modifications or cancellations are not possible once the order has been placed.
Contactless delivery options are not available at this time.
Users can easily change the app's language settings to their preference, ensuring accessibility for a diverse clientele.
The app offers theme options like 'Light' and 'Dark' to accommodate various visual preferences and improve accessibility.
Payments are processed securely within the app using integrated payment systems like Stripe, PayPal, among others.
Transaction fees vary based on the chosen payment processor and plan; specific details can be found on the pricing page.
Yes, the app supports various payment methods including credit/debit cards and mobile payment options.
Feedback can be given through the app or by contacting customer support via email or chat.
If issues arise, you should contact customer support immediately, which is available via chat or email, with a commitment to respond within 48 hours.
As of now, in-app customer support is not provided.
Currently, we do not have a feature for customers to leave feedback directly through the app.
Orderize provides a detailed analytics dashboard where you can track sales, including gross sales, tax, and discounts applied.
The platform offers insights on customer ordering patterns, popular items, peak ordering times, and more.
Yes, Orderize's insights section updates in real-time, showing you the status of current orders and fulfillment stages.
Analytics can help you identify busy times, popular menu items, and average order values to optimize menu offerings and staffing.
Yes, you can track the performance of promotions and special offers through the analytics section to understand their impact on sales.
Yes, businesses can access sales data and customer analytics via our back office platform.
Orderize supports various payment gateways like Stripe, PayPal, and others to process transactions smoothly.
Yes, Orderize offers integration with several POS systems and can work with you to create custom integrations if needed.
Orderize allows for social media integrations such as Facebook login for a streamlined user experience.
By integrating with Google Analytics, Orderize helps you track user engagement and behavior on your ordering platform.
Depending on the nature of the third-party plugin, Orderize may support integration to enhance the functionality of your service.
Currently, group orders are not supported. Each order must be placed individually.
Orderize is a digital platform for contactless dining and service experiences, allowing guests in hotels and restaurants to place orders through their mobile devices.
Access is granted via scanning a QR code linked to your table or room, which opens the venue's custom app or web interface for ordering.